McDonald's Highfields

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Reviews of McDonald's Highfields

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  James McEvoy Added August 23, 2023

  ★ ★ ★ ☆ ☆
  I don’t like giving bad reviews to be honest, but unfortunately I had to on this occasion.
  To the staff and management at McDonald’s in Highfields, please take this review as constructive criticism, I understand it’s a difficult industry that you work in, but what I would like to see in the near future is an improvement on the quality of the food of how it’s presented and when a customer asks for a large fries please make sure you give the customer large fries
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  Jai Storm Added August 23, 2023

  ★ ★ ★ ☆ ☆
  Went through the drive-thru and ordered a triple cheeseburger and requested no ketchup, no onion, no mustard and no pickles. The first time it had onion all over it and they didn’t even fill my large fries halfway. So my girlfriend went in and explained and the male manager rudely grabbed the fries out of my girlfriend's hand and threw the chips in the bin. Instead of just filling it up more like a normal person. Talk about wasting food!! The second time they stuffed it up by having ketchup everywhere! How hard is it to use your brain and read NO KETCHUP, NO ONION, NO MUSTARD, NO PICKLES!?
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  Kittens Are Cool Added August 21, 2023

  ★ ★ ☆ ☆ ☆
  The only reason it gets 2 stars instead of one is because some of the employees are nice, good people. However I frequently get wrong orders from here, especially through drive thru. Rarely happens when getting it from counter - I live far away so by the time I'm home it's too late to get the order fixed. I've also noticed they seem to be closed earlier than the opening hours stated quite frequently. I would understand an order being messed up when busy but half the time they have messed it up there has been not a single soul in the line.
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  Chloe Smith Added August 15, 2023

  ★ ☆ ☆ ☆ ☆
  From what I heard, I believe her name, was Erin or Ericka, one of the managers. She was the most incredibly rude person I have ever seen. Giving all her employees a hard time about nothing when they're clearly trying their hardest. Every time I walk into the store she's having a power trip. I understand she's trying to keep the store in order, but you don't have to abuse your staff psychologically to do so. I hope she gets sorted out one day. What a miserable person.
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  Lynn Williams Added August 13, 2023

  ★ ★ ★ ☆ ☆
  Waited 25mins for online order. Approached counter and waired further several minutes for counter staff to acknowledge that I was there. When finally got the food it was no longer hot as it had been sitting in the packing area for most of the time I had waited. Service was very poor. This store is usually quite efficient

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